In a bid to provide Superior customer care experience and expanding the subscriber base,Bharat Sanchar Nigam Ltd (BSNL) today announced a new initiative dubbed as ‘Customer Delight Month’ in Andhra Pradesh Telecom circle.
According to BSNL during the “ Customer Delight Month ” company employ will address all Grievances Pertaining to Quality of Service, Transparent Billing, Improve customer satisfaction level and make efforts to motivateand bring customers from other service providers to BSNL via mobile Number Portability (MNP).
Announcing the new initiative, Mr. Rajiv Agarwal, CGMT, BSNL, Andhra Pradesh circle, said “We want to send amessage that we care for the customers. To improve the Quality of Service, the focus would be on four aspects, ZeroFault Rate, Total customer care, customer awareness andReview.
Mr Agarwal also said that all Landline faults shall be cleared on the same day whileall cable faults and broadband faults will be cleared within 48 hours. Awareness programs during the Month of May will be organized through pamphlets, display posters, flexi-boards and also through media to spread the “WE CARE” messagetowards the customer.
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